Shipping policy

At LUOHU Bath, we strive to provide efficient and reliable shipping services for customers worldwide, with a primary focus on the Middle East and expanding coverage to Europe and North America.

1. Shipping Regions

We currently ship to:

  • Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Oman, etc.)
  • Europe
  • North America

If your location is not listed, please contact us to confirm availability.

2. Order Processing Time

  • Standard orders are processed within 2–5 business days
  • Custom or bulk (B2B) orders may require additional production time depending on quantity and specifications

Once your order is processed, you will receive a confirmation notification.

3. Shipping Methods & Delivery Time

Delivery times vary depending on the destination and shipping method:

  • Middle East: 7–15 business days
  • Europe: 10–20 business days
  • North America: 12–25 business days

For bulk or project orders, shipping is typically arranged via sea freight, and delivery timelines will be confirmed individually.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on product weight, size, and destination
  • For large or bulk orders, shipping costs will be quoted separately

Please note that additional charges may apply for remote areas.

5. Customs Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or local fees
  • These charges are the responsibility of the customer unless otherwise agreed in a B2B contract

We recommend checking with your local customs office for more information.

6. Tracking Orders

  • Tracking information will be provided once your order has been shipped
  • Please allow 2–3 days for tracking updates to become active

7. Delivery Conditions

  • Please ensure that the shipping address provided is accurate and complete
  • LUOHU Bath is not responsible for delays caused by incorrect address information
  • Delivery times may be affected by customs clearance, local holidays, or unforeseen logistics issues

8. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)
  • Provide photos or relevant information

We will assist in resolving the issue as quickly as possible.

9. B2B & Bulk Shipping

For distributors, contractors, and project orders:

  • Flexible shipping solutions (sea freight / air freight) are available
  • Customized packaging and palletizing can be arranged
  • Delivery schedules and Incoterms (EXW, FOB, CIF, etc.) will be agreed upon in advance

10. Contact Us

For shipping inquiries or special requests, please contact:

LUOHU Bath Support Team
Email: victoli187@gmail.com

LUOHU Bath reserves the right to update this shipping policy at any time without prior notice.