Refund policy

At LUOHU Bath, we are committed to providing high-quality products and reliable service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return under the following conditions:

  • The item is unused, uninstalled, and in its original packaging
  • The return request is made within 14 days of delivery (for retail orders)
  • The product is not customized or made-to-order

For B2B or bulk orders, return terms may vary based on the agreement. Please contact us directly for details.

2. Non-Returnable Items

The following items are not eligible for return:

  • Installed or used products
  • Customized or OEM/ODM products
  • Clearance or final sale items
  • Products damaged due to improper handling or installation

3. Damaged or Defective Items

If your order arrives damaged or defective:

  • Please contact us within 48 hours of delivery
  • Provide clear photos or videos of the issue
  • We will arrange replacement, repair, or refund based on the situation

4. Return Process

To initiate a return, please contact us at:

Email: victoli187@gmail.com

Include the following information:

  • Order number
  • Product name and quantity
  • Reason for return
  • Supporting photos (if applicable)

Our team will review your request and provide return instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • LUOHU Bath is not responsible for lost or damaged return shipments

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable unless the return is due to our error

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us directly.

8. Order Cancellations

  • Orders can be canceled within 24 hours of purchase
  • Once the order has been processed or shipped, cancellation may not be possible

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

LUOHU Bath Support Team
Email: victoli187@gmail.com

LUOHU Bath reserves the right to update this policy at any time without prior notice.